Privacy Policy

Last updated: January 2025

This Privacy Policy describes how INTELLIGENT SALON SOFTWARE LTD ("SalonSignal", "we", "us", "our") collects, uses, and discloses your personal information when you use our services.

1. Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, company details (for business users).
• Client Information: Names and phone numbers of clients you add for appointment reminders.
• Mobile Information: If you opt in to receive SMS account notifications, we collect your phone number and SMS consent status for the purpose of sending transactional B2B account communications.
• Appointment Data: Appointment dates, times, locations, and service details you provide.

2. How We Use Your Information

• Provide, maintain, and improve our appointment reminder Services.
• Send transactional B2B SMS account notifications (with explicit consent).
• Send subscription, billing, security, and support communications.
• Communicate important updates about your account, billing, and security.
• Monitor and analyze trends, usage, and activity to improve our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. SMS Communications

We do not sell or share your personal information with third parties except as necessary to provide our services or comply with legal requirements.

No mobile opt-in data will be shared with third parties for marketing or promotional purposes.

Personal information is not used for marketing or promotional purposes.

If you provide explicit consent to receive SMS account notifications, we will send you transactional B2B messages regarding your SalonSignal subscription, billing, security, and support. Message frequency varies based on account activity.

Message Types: We send subscription renewal reminders, payment confirmations, security alerts, feature announcements, and support ticket updates. All messages are transactional — we never send marketing or promotional SMS without explicit additional consent.

Opt-Out: You may opt out of SMS at any time by replying STOP to any message. Upon opt-out, we will process your request immediately, cease sending SMS right away, and send a confirmation message.

Opt-In: You may opt in by completing our SMS subscription form and providing your explicit consent. We will send a confirmation message upon successful opt-in.

4. Message Examples

Examples of SMS messages we may send:

• "SalonSignal: Your Professional plan subscription renews on Jan 25. No action needed - you will be charged $49. Reply HELP for support. Reply STOP to unsubscribe."
• "SalonSignal: Payment successful - $49 for your Jan subscription. View details at salonsignal.net/dashboard. Reply HELP for questions. Reply STOP to unsubscribe."
• "SalonSignal: Security alert: We detected a new login to your SalonSignal account from a new device. If this was not you, contact support immediately. Reply HELP for help. Reply STOP to unsubscribe."

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. SMS consent records and phone numbers are retained indefinitely for compliance purposes, or until you request deletion. Appointment data is retained according to your business needs.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate personal data.
• Request deletion of your personal data.
• Object to processing of your personal data.
• Withdraw consent for SMS at any time (reply STOP).

7. Contact Us

INTELLIGENT SALON SOFTWARE LTD
Company number 08042435
Registered office: The Forge, Little Mount Sion, Tunbridge Wells, Kent, TN1 1YS, England
Email: andrew.atherton@salonsignal.net